Our cancellation policy
We understand that life is unpredictable and sometimes appointments need to change. We ask that you give us as much notice as possible so that we can offer your slot to another client.
24-hour notice required
We require a minimum of 24 hours notice to cancel or reschedule an appointment without charge. You can cancel or reschedule online through your booking confirmation email, or by contacting us directly at info@lucyhallmassage.com.
Late cancellations
Cancellations made with less than 24 hours notice may incur a charge of up to 50% of the treatment cost. This is at the discretion of the therapist and we will always try to be fair.
No-shows
If you do not attend your appointment without any notice, a charge of up to 100% of the treatment cost may apply. Repeated no-shows may result in a requirement to pay in full at the time of booking for future appointments.
Cancellations by us
In the rare event that we need to cancel your appointment, we will give you as much notice as possible and offer you an alternative appointment or a full refund. We will not charge a cancellation fee if we cancel your appointment.
Illness
If you are unwell, please do not attend your appointment. We ask that you contact us as soon as possible so we can rearrange. We will waive the cancellation fee where illness is the reason, particularly where you have given us notice on the day. The health and safety of our clients and therapists is our priority.
Questions about this page? Contact us at info@lucyhallmassage.com